For call operations.

What the floor is paying for now.

• First-come routing

  The queue reflects when a call was dialed, not what it is worth. The best agents take whoever is next.

• Agent time on non-buyers

  The floor spends its best hours on callers who were never going to buy.

• Risk after the order

  Bad orders are entered, shipped, and found in chargebacks.

• Outcomes that go nowhere

  Call dispositions sit in the call center system and never improve the next routing decision.

What changes.

• TodayWith Intelligent Handshake
• RoutingBy arrival order.By value, set before the greeting.
• The opening lineThe agent learns who is calling by asking.One letter on screen before hello, with the script matched to it.
• RiskFound in reconciliation.Returned as a state; verification before order entry.
• The next callUnchanged by the last one.Every disposition trains the models that route the next call.

The products that decide it.

Intelligent Call is the core. The same score follows every caller who does not buy, into every return path.

• Intelligent Call

  Resolved from DNIS and ANI, scored in under 100 milliseconds, returned to the IVR, router, or agent desktop.

  See the product

• Intelligent TV

  Call-to-order offered at the order button to the callers worth an agent, so the floor gets the calls it should.

  See the product

• Intelligent Email

  Follow-up for callers who did not buy, by state, the same day.

  See the product

• Intelligent Ad

  Retargeting for callers who hung up without an order, with non-buyers kept to low cost reminders and risk excluded.

  See the product

• Intelligent Mail

  A scored mail piece for the high-value callers who still did not buy.

  See the product

What each state does on a call.

• HHighPriority queue, senior agent, premium script.
• MMediumLive agent, standard script with a reason to decide now.
• LLowEntry offer; self-serve first, agent on request.
• NNon-buyerIVR self-serve. Agent time protected.
• RRiskVerification before order entry.
• UUnidentifiedDefault route; the call still feeds the loop.

The flagship model. The IH Score is the standard model in the model library. Other models, and custom models built on a brand's own outcomes, decide alongside it.

Route between people and AI agents by value.

• Running today

  Intelligent Handshake routes by score into AI chat. Callers who do not need a person are served by an AI agent; H callers go straight to your best people.

• AI voice agents

  An AI voice agent receives the state before it speaks, with the script and offer chosen for it. Non-buyers and unidentified callers can be served entirely by AI.

• Agent assist

  Live agents see the letter and the matched script on screen the moment the call connects, so AI assist starts from the right place.

Assisted for most floors; Programmatic for in-house telephony teams.

Phone integration is an SS7 lookup on the inbound leg, documented step by step in the developer center. If the score does not return, the call connects as it does today.